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Returns & Exchanges


DOMESTIC RETURNS

  • If you would like to return your purchase, please click HERE to begin the process.
  • Full-priced items may be returned for full refund to the original method of payment.
  • Sale merchandise is FINAL SALE and may not be returned or exchanged.
  • Returns are accepted if postmarked within 21 days of delivery. Items returned after 21 days will not be accepted.
  • We are unable to offer price adjustments on any purchases.
  • Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
  • All Bodysuits and Swim are FINAL SALE
  • If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
  • LoveShackFancy reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
  • Once we have received your package, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
  • We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.

INTERNATIONAL RETURNS

  • International orders are FINAL SALE and may not be returned or exchanged.
  • We are not able to ship to P.O. box addresses and cannot change shipping addresses once an order is submitted.
  • If you reject a package, the return shipping cost and any duties associated with it will be deducted from your refund.
  • All inquiries regarding your international order should be directed to International Checkout at:        EMAIL: support@internationalcheckout.com.

STORE CREDITS

  • Store Credits can only be used once and will not be reissued in the event of a return.

DIRECT ORDERS & EVENTS

If you placed your order at an event or directly with a LoveShackFancy salesperson, please contact us at customerservice@loveshackfancy.com or 646-455-0714 for further instructions. 

 

 

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