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Returns & Exchanges


RETURNS

  • Full-priced items may be returned for full refund to the original method of payment. Sale merchandise are FINAL SALE and may not be returned or exchanged
  • International orders are FINAL SALE
  • If you are not completely satisfied with your LoveShackFancy purchase, you may send it back for a refund.
  • All domestic orders are shipped with a PREPAID return mailing label. 
  • Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
  • All Bodysuits and Swim are FINAL SALE
  • Returns are accepted if postmarked within 21 days of delivery. Items returned after 21 days will not be accepted.
  • Any damage upon receipt must be reported to Customer Service within 48 hours of delivery.
  • LoveShackFancy reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
  • Once we have received your package, your refund will be processed within 7-10 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

EXCHANGES

  • We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new order.

ONLINE ORDERS- Domestic

  • Please use the return label enclosed in the package to return your item
  • You may use any preferred shipping service as long as a valid tracking number is provided to us. Please email your tracking number to customerservice@loveshackfancy.com Packages must be returned prepaid. COD will not be accepted. 
  • If you opt not to use the included prepaid label, please ship to:
    LoveShackFancy Online Returns
    Bergen Logistics
    299 Thomas E. Dunn Memorial Hwy
    Rutherford, NJ 07070

STORE CREDITS

  • Store Credit can only be used once and will not be reissued in the event of a return.

DIRECT ORDERS & EVENTS

If you placed your order at an event or directly with a LoveShackFancy salesperson, please contact us at customerservice@loveshackfancy.com or 646-455-0714 for further instructions. Please have your Order # ready.

 

 

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