Careers

JOB TITLE
LOCATION
Assistant Store Manager
Palm Beach, FL

STATUS:              FULL TIME

The Assistant Store Manager (ASM) is responsible for assisting the Store Manager in the daily operation of the store. He/she must demonstrate leadership by maximizing profits, sales and the customer service experience. The ASM will be responsible for contributing a significant amount of the stores sales and will be goaled according to the store’s monthly sales plan. This individual will help to hire, train and manage store associates to achieve the sales and profit goals. The ASM will model the standards for customer service. While the manager is on duty, the assistant will ensure that the store maintains excellent visual presentation and housekeeping standards. He/she will operate the store in accordance with the company’s operational guideline, follow all loss control.

RESPONSIBILITIES

  • Achieve and exceed individual productivity and sales goals
  • Assist in achieving and exceeding the store’s productivity and sales goals
  • Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff to achieve the same results. Practice and teach client development to the staff.
  • Assist the store manager to recruit, train, motivate and retain quality sales associates.
  • Assist the store manager in evaluation of individual associate’s performance to goals
  • Help maintain a high level of visual merchandising and housekeeping standards.
  • Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks
  • Protect store assets and inventory. Bring any potential shrinkage information to the store manager’s attention
  • Enforce the company policies and procedures
  • Client Book Management and Clienteling

Qualifications

  • Minimum of three (3) years of experience in luxury retail management
  • Full understanding of specialty retail, including business development, visual merchandising and store operations
  • Computer skills to include operation of retail point of sale system, Word, Excel and email
  • Strong leadership critical thinking and problem solving skills. Delegate responsibility and work to the staff.
  • Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
  • A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
  • A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
  • A trainer able to teach skills in customer service, selling, and operations


 Please send your resume to careers@loveshackfancy.com.


Senior Graphic Designer
New York, NY

STATUS:              FULL TIME

RESPONSIBILITIES

  • Work closely alongside founder, marketing, and ecommerce teams in creating, visualizing and executing concepts for communications.
  • Create emails, homepage banners, blogs, look books, packaging, presentations, invitations and designs for e-commerce and brick & mortar stores (website, social, store signage, direct mail, flyers etc.)
  • Creates social imagery for social channels and digital ad placements.
  • Develop projects from overall layout and production design for all branded assets
  • Collaborate on selects process from all shoots.
  • Create new and unique ideas and adapt key elements across channels while maintaining overall brand consistency and voice.
  • Oversee retouching of all imagery
  • Manage and coordinate all design requests from internal and external sources.
  • Maintain a strong understanding of the fashion industry and keep abreast of fashion trends.
  • Develop project timelines and ensures adherence to the timeline for overall project completion
  • Manage and maintain image archive and branding collateral and distribution of all print and digital assets for publication.
  • Partner with Press/Communications team to translate the Company's visual identity into written and verbal forms, helping to direct the voice of the brand.

QUALIFICATIONS:

  • 5+ years of graphic design experience, preferably in retail, fashion or agency environment.
  • Ability to take direction and concepts and apply them to own designs, but should also be comfortable conceptualizing own ideas.
  • Ability to multi-task, balance multiple projects and manage time and workflow in order to meet strict deadlines.
  • Ability to work in a fast paced environment with a growing team.
  • Strong communication skills, both written and verbal.
  • Awareness of fashion trends with the creative ability to adapt new trends in Visual Merchandising for stores.
  • Proficiency in Photoshop, Illustrator, InDesign, Excel, Keynote, Powerpoint, and basic HTML knowledge on MAC.
  • Bachelor’s Degree or relevant work experience.


 Please send your resume to careers@loveshackfancy.com.


Production Coordinator
New York, NY

STATUS:              FULL TIME

RESPONSIBILITIES

  • Ensure T&A calendar and seasonal milestones are being met and elevate to Manager as needed.
  • Responsible to communicate with overseas factories daily to troubleshoot production issues and ensure production comments are implemented as per Manager's approval.
  • Responsible to track WIP report daily and closely monitor upcoming milestone due dates are met. If any dates are sliding, ensure to escalate to your manager’s attention
  • Responsible to track PPS's & TOP’s and keep TD team updated for them to coordinate fitting each week.
  • Responsible to follow up on all bulk trim/fabric Approvals. Upon receipt, review bulk materials and bulk samples with Manager's approval in timely manner.
  • *The Production Coordinator will work with manager on how to communicate approval comments w factories/vendors.
  • Responsible for updating master care/content label wording on product labeling and share with Sales/Ecom.
  • Sample organization and maintenance.
  • Checking in of daily inbound & outbound production samples.
  • Generate and revise POs through RLM (ERP system) and insure to update and send to all factories.
  • Coordinate costing update in the ERP system.
  • Allocate and coordinate all collateral & trims for factories i.e. labels, hangtags, etc.

REQUIRMENTS

  • BA
  • 2+ years experience in product development or production
  • Overseas production experience a plus
  • Ability to act as liaison between many departments and possess excellent communication and analytical skills.
  • Must be detail oriented, computer literate, and able to multi-task as well as have a high sense of urgency.
  • Strong follow-through skills
  • Ability to prioritize and manage time
  • Flexibility required to respond to changing needs of the business with adherence to deadlines
  • Excellent oral and written communication skills
  • PC Skills- MS Office (Excel) and MS Outlook
  • Systems knowledge preferred- RLM & Joor


 Please send your resume to careers@loveshackfancy.com.


Ecommerce Customer Service Intern
New York, NY

STATUS:              Internship

LoveShackFancy is seeking an E-commerce Customer Service intern. The ideal candidate will be energetic, outgoing and will provide top quality customer service to our e-commerce customer inquiries.

ROLES AND RESPONSIBILITES:

  • Proactively respond to customer service inquiries pertaining to web orders, store orders and product knowledge via phone or email correspondence.
  • Track customer service calls and report on learnings
  • Monitor voicemail messages and respond within set company standard
  • Have an eagerness and willingness to over exceed customer expectations when delivering information
  • Must follow thru with every request quickly and seamlessly
  • Handle customer feedback/complaints and reporting back to management about critical or consistent feedback related to website functionality, product, or service
  • Qualified candidates must be able to receive school credit for this role.


 Please send your resume to careers@loveshackfancy.com.