Helpful Links
Track My Order
Process a Return
Holiday Policies
Extend Shipping Protection Claims
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We accept PayPal, Amazon Pay Google Pay, Apple Pay, and Shop Pay. We do not accept personal checks, money orders, or direct bank transfers.
How can I protect my order?
We highly suggest purchasing Extend Shipping Protection – coverage for lost, stolen, or damaged packages – available at checkout. If something goes wrong during shipping, Extend makes it easy to file a claim and get a resolution. Most often, Extend will send you a debit card for the value of your item(s), including shipping and taxes, so you can quickly get a replacement.
For full coverage details, click here.
When will my order ship?
We strive to process all orders within 1-2 business days. However, during high volume periods, such as holidays or popular collaboration drops, please allow up to 5 business days for your order to ship.
All orders ship via FedEx Monday through Friday. We do not ship on the weekend or U.S. holidays. Orders placed Monday through Friday after 12pm EST will be processed the following business day, including 2nd Day and Next Day. All orders placed Saturday or Sunday will be processed on Monday.
What is your holiday return policy?
In the spirit of the holiday season, we are offering an extended return period. Domestic purchases made between November 15, 2025, and December 31, 2025, are eligible for return until January 15, 2026. All return policies will still apply. You can review our policies here.
To initiate a return, click here and follow the instructions to send your item(s) back.
Can gifts be returned for store credit?
We are accepting gift returns that fall within our store return policy in exchange for store credit. Initiate your gift return process here by selecting the gift return option. Please note that we are currently unable to accept returns on international orders.
What if I need to exchange for a different size or color?
We are currently unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one. We recommend choosing store credit as the refund method, which will waive the $9 restocking fee.
What does it mean if an item is marked final sale?
All items that are marked Final Sale cannot be cancelled, returned for a refund or store credit, or exchanged for a different size, color or style. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.
What does it mean if an item is marked pre-order?
All items that are marked Pre-Order will be shipped on or near the expected delivery date as it is marked on the product page. You will receive an email as soon as your order ships. Payments for all Pre-Orders will be collected at checkout.
What is your collaboration policy?
Select collaborations are Final Sale and are not eligible for return or exchange, including but not limited to our collaborations with Stanley 1913, Wicked: For Good, PINK, Kendra Scott, Roller Rabbit, Bogner, Wet Brush x Goody, and havaianas. Additionally, discounts cannot be applied to collaborations.
Our collaborations are often in high demand with limited availability. Please note that we limit the purchase of all products on our site to 20 units per style, per order. We reserve the right to cancel any orders that violate our Terms of Service.
How can I use a discount?
Discounts can be applied at checkout. All collaborations, third party, and sale product are not eligible for discount use. Please reference the disclaimer on your code for eligibility and exclusions. Discounts, including promo codes and discounts automatically added at checkout, cannot be combined.
How should I choose the best size for me?
You can reference our size conversion chart and size guide by product category here. Due to the nature of our product, each product silhouette will have unique measurements - many of our product pages include this information in the Product Fit section.
How can I purchase a gift card?
Gift cards can be purchased here on www.loveshackfancy.com or at one of our retail stores located in the United States. Gift cards purchased at one of these locations can be used online and in store. If you receive a gift card from an online return, your gift card is only eligible to be used at www.loveshackfancy.com.
Do you offer gift packaging?
We are pleased to offer several gift packaging options for online orders.
Gift Bags and Gift Boxes are available for separate purchase and are sold individually. Gift Bags are shipped flat, and include two pieces of tissue paper per bag. Gift Boxes are shipped flat with minor assembly required, and include two pieces of tissue paper and one yard of ribbon per box.
If you would like us to gift package your order for you, please select the Gift Packaging option at checkout and a $20 flat fee will be added to your order. All items in your cart will be gift packaged. You will receive our signature pink box with gold foiling tied in our LoveShackFancy ribbon, filled with LoveShackFancy tissue paper.
Please note that exclusions apply to the Gift Packaging option. Oversized items are excluded. Our largest gift box size is 18"x14"x7". The number of gift boxes included will depend on the size of your order.
All gift packaging options are nonrefundable, and we are unable to remove or add gift packaging after checkout. Discounts cannot be applied.
Do you offer price adjustments?
We do not offer price adjustments on past purchases.
I returned my order, when will I receive my refund?
Once your return is delivered, please allow 7-10 business days for your return to be processed and refunded. Once your refund is processed, we will notify you via the email used to place your order.
Please note that a $9 restocking fee will be deducted from your refund for online returns.
What if I receive a damaged item?
We hope this does not happen, and we do apologize if you receive a damaged item. Please contact customer service within 48 hours of delivery so we can help resolve this!
What if my package is lost, stolen, or damaged in transit?
If you purchased Extend Shipping Protection and need to file a claim, you can do so here.
Please make sure to look around the outside of your home, and check in with your neighbors, roommates, doorman, or mailroom/front desk in the case the package was picked up by someone else.
If after 2 day of being marked delivered your order has not been delivered or located, please let us know and we will be happy to file a claim with the carrier on your behalf. We unfortunately are not able to otherwise assist with lost or stolen orders that are not purchased with Extend Shipping Protection, offered at checkout.
