All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card. 

All orders require the full amount due at the time you place your order. All import taxes and duties are the responsibility of the customer.

Once placed, orders begin processing with our warehouse and cannot be canceled or changed. We are unfortunately unable to do the following:

• Update addresses
• Update products within the order
• Add or remove products to/from the order
  
• Add Gift Packaging or Shipping Protection

If you would like to return your order once you receive it, please refer to our return policy.

Once your order is authorized, you will receive a confirmation email. When your order is dispatched, you will receive shipping confirmation and tracking details.

Delivery times are estimates and are not guaranteed by LoveShackFancy in the event of forces of nature or other uncontrollable events.

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We accept PayPal, Amazon Pay Google Pay, Apple Pay, and Shop Pay. We do not accept personal checks, money orders, or direct bank transfers.

Discounts can be applied at checkout. All collaborations, third party, and sale product are not eligible for discount use. Please reference the disclaimer on your code for eligibility and exclusions. Discounts, including promo codes and discounts automatically added at checkout, cannot be combined.

You can reference our size conversion chart and size guide by product category here. Due to the nature of our product, each product silhouette will have unique measurements - many of our product pages include this information in the Product Fit section.

All items that are marked Final Sale cannot be cancelled, returned for a refund or store credit, or exchanged for a different size, color or style. All items purchased on sale, and select collaboration items, are Final Sale.

We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.

We are pleased to offer several gift packaging options for online orders.

Gift Bags and Gift Boxes are available for separate purchase and are sold individually. Gift Bags are shipped flat, and include two pieces of tissue paper per bag. Gift Boxes are shipped flat with minor assembly required, and include two pieces of tissue paper and one yard of ribbon per box.

If you would like us to gift package your order for you, please select the Gift Packaging option at checkout and a $15 flat fee will be added to your order. All items in your cart will be gift packaged. You will receive our signature pink box with gold foiling tied in our LoveShackFancy ribbon, filled with LoveShackFancy tissue paper.

Please note that exclusions apply to the Gift Packaging option. Oversized items are excluded. Our largest gift box size is 18"x14"x7". The number of gift boxes included will depend on the size of your order.

All gift packaging options are nonrefundable, and we are unable to remove or add gift packaging after checkout. Discounts cannot be applied.

Select collaborations are Final Sale and are not eligible for return or exchange, including but not limited to our collaborations with Stanley 1913, Wicked: For Good, PINK, Kendra Scott, Roller Rabbit, Bogner, Wet Brush x Goody, and havaianas. Additionally, discounts cannot be applied to collaborations.

Our collaborations are often in high demand with limited availability. Please note that we limit the purchase of all products on our site to 20 units per style, per order. We reserve the right to cancel any orders that violate our Terms of Service.

We’re excited to offer custom embroidery on select styles. Because these items are made to order, all customized items are final sale and cannot be returned, exchanged, canceled, or modified once placed. Customized items are not eligible for discounts or promotional pricing unless otherwise stated.

Please allow 5-7 business days for processing before shipping; items in your order will ship together once customization is complete. There is a chance some items may ship separately from our stores. All orders ship using the method selected at checkout, including expedited options.

Each item is carefully inspected prior to shipment—if your order arrives with a defect or an error on our part, please contact Customer Service for assistance.

We strive to process all orders within 1-2 business days. However, during high volume periods, such as holidays or popular collaboration drops, please allow up to 5 business days for your order to ship.

All orders ship Monday through Friday, excluding holidays. Orders placed Monday through Friday after 12pm EST, including 2nd Day and Next Day, will be processed the following business day. Orders placed Saturday or Sunday will be processed on Monday.

We’re excited to offer custom embroidery on select styles. Please allow up to 5 business days for processing before shipping; items in your order will ship together once customization is complete. There is a chance some items may ship separately from our stores. If you need an item sooner, we recommend placing a separate order. All orders ship using the method selected at checkout, including expedited options.

All orders require the full amount due at the time you place your order. All import taxes and duties are the responsibility of the customer.

International orders ship, Monday through Friday, excluding holidays. Duties and taxes are prepaid and calculated at checkout. International shipments take 2-5 business days for delivery.

We strive to process all orders within 1-2 business days. However, during high volume periods, such as holidays or popular collaboration drops, please allow up to 5 business days for your order to ship.

We ship to the following countries and territories:

Åland Islands, Albania, Algeria, Andorra, Anguilla, Armenia, Austria, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Canada, Caribbean Netherlands, Chile, China, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, El Salvador, Equatorial Guinea, Eritrea, Finland, France, French Southern Territories, Gabon, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Guinea-Bissau, Vatican City, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Jordan, Kosovo, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Mali, Malta, Mexico, Monaco, Namibia, Netherlands, Niger, Norway, Poland, Portugal, Réunion, Romania, São Tomé & Príncipe, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Togo, Turkey, United Kingdom, U.S. Outlying Islands, Uzbekistan, Vietnam, Israel, Saudi Arabia, Qatar, Australia, New Zealand (16 of 17 regions)

All items marked pre-order will be shipped on or near the expected delivery date as it is marked on the product page. You will receive an email as soon as your order ships. Payments for all pre-orders will be collected at checkout.

You can track your order on our tracking page here.

Once your order is authorized, you will receive a confirmation email. When your order is dispatched, you will receive shipping confirmation and tracking details.

Delivery times are estimates and are not guaranteed by LoveShackFancy in the event of forces of nature or other uncontrollable events.

We hope this does not happen, and we apologize if you receive a damaged item. Please contact customer service within 48 hours of delivery so we can help resolve this!

If you purchased Extend Shipping Protection and need to file a claim, you can do so here.

Please make sure to look around the outside of your home, and check in with your neighbors, roommates, doorman, or mailroom/front desk in the case the package was picked up by someone else.

If after 2 day of being marked delivered your order has not been delivered or located, please let us know and we will be happy to file a claim with the carrier on your behalf. We unfortunately are not able to otherwise assist with lost or stolen orders that are not purchased with Extend Shipping Protection, offered at checkout.

Domestic returns are eligible for a refund if postmarked within 14 days of delivery. Items returned after 14 days will not be accepted.

Full-priced items, unless marked Final Sale, may be returned for refund to the original method of payment or for store credit in the case of a gift return. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place. Select collaborations and items purchased on sale are Final Sale and not eligible for return or exchange.

Please note that a $9 restocking fee will be deducted from your refund for online returns. If you prefer store credit, or you'd like to return your order at one of our store locations, the restocking fee will be waived. We do not allow online returns to be shipped to stores; the return must be made in person. See our full return policy here.

If you would like to return your purchase, please click here to begin the process.

Once your return is delivered, please allow 7-10 business days for your return to be processed and refunded. Once your refund is processed, we will notify you via the email used to place your order.

Please note that a $9 restocking fee will be deducted from your refund for online returns.

We are accepting gift returns that fall within our store return policy in exchange for store credit. Initiate your gift return process here by selecting the gift return option. Please note that we are currently unable to accept returns on international orders.

We are currently unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one. We recommend choosing store credit as the refund method, which will waive the $9 restocking fee.

We kindly ask that you reach out directly to the store where your purchase was made, as they’ll be the best equipped to assist you. Our online and in-store systems operate separately at this time, so we’re unfortunately unable to access or process store purchases online.