If you have questions about the Kendra Scott x LoveShackFancy pre-order event, please see the FAQ here.
What payment methods do you accept?
LoveShackFancy accepts the following payment methods:
What does it mean if an item is marked Final Sale?
All items that are marked Final Sale cannot be cancelled, returned for a refund or store credit, or exchanged for a different size, color or style. Additionally, no promotion codes can be applied to items marked Final Sale. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.
How should I choose the best size for me?
You can reference our size conversion chart and size guide by product category here. Due to the nature of our product, each product silhouette will have unique measurements - many of our product pages include this information in the Product Fit section. For exact measurements on a style, please contact us at customerservice@loveshackfancy.com with your waist, hip, and bust measurements so we can assist you as efficiently as possible.
When will my order ship?
Ground orders typically ship within 1-2 business days pending availability and credit verification, excluding weekends and holidays. It may take up to 7 business days for your order to ship if we are experiencing high volume. Expedited orders will be shipped the same day if placed before 12PM EST. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery for expedited shipping. LoveShackFancy is not responsible for delays due to local disruptions.What is your return policy?
Returns within the U.S. are accepted if postmarked within 14 days of delivery. Full-priced items, unless marked Final Sale, may be returned for full refund to the original method of payment. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place. Final Sale items cannot be returned or exchanged. International Orders are final sale, no returns or exchanges. Visit our Returns page for more information.
If you would like to return your U.S. purchase, please click HERE to begin the process.
What if I forgot to enter a discount code at checkout?
Due to a systems limitation, we cannot add a discount code after an order is placed. The order will need to be cancelled and then placed again with the discount code applied. Please reach out to customerservice@loveshackfancy.com if you need assistance with this.
I returned my order, when will I receive my refund?
Once your return is delivered, please allow 7-10 business days for your return to be processed and refunded. Once your refund is processed, we will notify you via the email used to place your order.
What if I need to exchange for a different size or color?
We are currently unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
What if I receive a damaged item?
We hope this does not happen, and we do apologize if you receive a damaged item. Please contact customer service within 48 hours of delivery so we may help resolve this!
Do you offer price adjustments?
We do not offer price adjustments on past purchases.
