Paulina Top

Shipping Within the U.S.:

• All U.S. orders are shipped using FedEx on weekdays (Monday to Friday), excluding holidays.
• Beauty products are only shipped via ground shipping; air shipping is not available for these products.
• If you order between Monday and Friday after 12pm EST, even with faster shipping options like 2nd Day or Next Day, we'll start processing on the next business day.
• Orders placed on Saturday or Sunday will begin processing on Monday.
• Generally, it takes 1-3 business days to prepare and ship each order.
• Please be aware that packages are not sent out on weekends, holidays, and there is no Saturday delivery for expedited shipping.

Returns:

• You have 14 days from the delivery date to initiate a return. Items returned after this period won't be accepted.
• To be eligible for a refund, the item must be in its original condition, with the original tags intact, unwashed, unworn, and unaltered.
• Returns are accepted only for full-priced items; sale items and products marked as Final Sale cannot be returned.
• Unfortunately, we do not accept returns for fragrance products.
• In case of a damaged or incorrect item, please contact customer service within 48 hours of delivery.
• Swimwear and intimates should be returned in their original condition, including packaging, tags, and hygienic liners.
• International orders outside of the U.S. are not eligible for returns or exchanges.
• While we do not currently offer exchanges, we're more than happy to help you place a new order for the correct item.

International Shipping:

• For orders heading to countries outside the U.S., we utilize FedEx International Express Shipping or Passport Shipping from Monday to Friday, excluding holidays.
• Duties and taxes are included and calculated during the checkout process.
• Kindly note that beauty products cannot be shipped internationally.
• Returns are not accepted on international orders

Learn More:

• For additional details about our shipping and returns policies, please visit our Shipping & Returns pages. Feel free to reach out to our customer service team for any questions you may have. Your satisfaction with your experience is our priority.

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We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We accept PayPal, Amazon Pay Google Pay, Apple Pay, and Shop Pay. We do not accept personal checks, money orders, or direct bank transfers.