Holiday 2023 FAQ
Gift Wrapping Services: While gift wrapping is not available through our online store at www.loveshackfancy.com, we're pleased to offer this service at our physical store locations. Should you require an item to be gift-wrapped or want to check store inventory, kindly reach out to us at customerservice@loveshackfancy.com, and we'd be happy to assist.
Gift Return Policy for Store Credit: We accept gift returns in exchange for store credit. Initiate your gift return process by contacting us directly at customerservice@loveshackfancy.com. Please note that we are currently unable to accept returns on international orders.
Shipping Information: Origins and Timelines Our orders are dispatched from our warehouse in New Jersey and shipped via FedEx for domestic destinations. We aim to process orders within 2-3 business days; however, due to high demand and potential carrier delays, delivery times may vary and cannot be guaranteed. Rest assured, we strive to deliver your orders promptly, although we do not offer shipping or deliveries on Saturdays, Sundays, or holidays.
Extended Return Policy for the Holiday Season In the spirit of the holiday season, we offer an extended return period. Purchases made between November 14, 2023, and December 31, 2023, are eligible for return until January 15, 2024. To initiate a return, simply click HERE and follow the instructions to send your item(s) back.
Shipping Deadlines for December 24, 2023: To ensure your order arrives by December 24, please consider the following deadlines:
- Ground Orders: Place by 12/14
- 2nd Day: Place by 12/19
- Next Day: Place by 12/20
Note that these are recommended deadlines due to the high volume and potential for carrier delays. Our warehouse processing time of 2-3 business days should be factored into your planning.
To Receive Orders by December 30, 2023:
- Ground Orders: Place by 12/22
- 2nd Day: Place by 12/26
- Next Day: Place by 12/27
As noted, these dates are estimates and while we do our best to ensure timely delivery, factors beyond our control (such as weather or carrier issues) may cause delays.
Further Questions? Our customer service team is here to help with any additional questions or concerns. Reach out at customerservice@loveshackfancy.com.
